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If you do not have a telephony account of your own, Vocily can rent a number on your behalf. Vocily holds the provider relationship and bills you through your Vocily wallet. A rented number has two charges:
  • US$5.00 per number, per month - the rental. The first month is charged as soon as the purchase is confirmed, and every month after that on the renewal date shown against the number. It is charged whether or not you make any calls.
  • US$0.0040 per minute of calling - the telephony charge, billed on 30-second blocks for both outbound and inbound. Vocily pays the carrier for the traffic and passes it through. See Voice call pricing.
A number from your own carrier account has neither: your carrier bills you directly.
Renting is Owner-only. It spends real money on Vocily’s provider account, and releasing is irreversible. Admins can still allocate a rented number to a workspace once it exists.

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Before you buy

Indian numbers require an accepted compliance application before you can buy - this is a regulatory requirement, not a Vocily one. See Compliance. You can browse available numbers before filing anything. Searching reserves nothing and needs no paperwork; only the purchase is gated.

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Buy a number

1

Open Phone Numbers → Organization

In Organization phone numbers, select Buy number.
2

Choose the business

Pick the compliance application the number will be bought under. The number belongs to that business permanently.
3

Find a number

Filter by region, or type a prefix the number should start with. Results load twenty at a time - use Load more to see further into the provider’s inventory.
4

Choose a workspace

Assign it straight away, or leave it in the organization pool.
5

Confirm

The button shows the monthly price before you commit.
A number is bought under one business and stays with it. Moving it to a different business means releasing this number and buying a new one - you cannot reassign the compliance behind a number.
Searching does not reserve anything. If someone takes a number between your search and your confirmation, Vocily tells you and asks you to pick another.

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After the purchase

The number appears in the list with the source Rented, its monthly price, and its renewal date. From there it behaves exactly like a number from your own account: assign it to a workspace, and attach an agent from the agent’s Deploy tab.

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Renewal

Each rented number is charged US$5.00 to your organization wallet every month on its renewal date. Renewal charges appear in Transactions alongside call usage. Keep the wallet funded so renewals go through - see Auto-recharge.

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Release a number

Releasing gives the number back to the provider and stops the monthly charge.
Releasing is irreversible. The number returns to the provider’s pool and cannot be recovered - not by you and not by support. If someone else rents it afterwards, it is theirs. Billing stops after the current month; the remainder of a month already paid for is not refunded.
Because it cannot be undone, release asks you to type the full number to confirm, and refuses while an agent, a default outbound number, or a live batch still points at it. Detach those first. A released number stays visible in your history as a billing record. Tick Released in the Status column filter to see them.

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Rented or your own?

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What’s next