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Start with one task: have your agent answer a question on your own phone, then review the conversation in Vocily. You do not need to rent a number or connect a carrier for this test.

Before you start

Have a phone you can answer and a funded organization wallet. Add credits in Billing. Dashboard tests are billed; the shared Test Number includes telephony charges. See voice pricing. Browser Talk also uses wallet credits, but needs no phone number.

Build and test your agent

1

Create your account

  • Open the Vocily app.
  • Sign up for a new account and verify your email.
  • Name your organization and choose its billing currency - INR or USD. Every price, charge, and payment is in this currency, and it cannot be changed later. See Billing.
A workspace is automatically created for you within an organization. It’s where your agents, phone numbers, and conversations are managed.
2

Create an agent

  • Open the Agents tab.
  • Select Create Agent.
  • Choose Build with Lily. She creates the agent, opens it, and interviews you - the name, what the agent is for, then the greeting and System Prompt. Review what she writes and accept it.
Prefer to write it yourself? Start from scratch asks only for a name and leaves the prompt as a skeleton for you to fill in.Either way the agent opens in the agent editor, ready to configure.More about Lily →
3

Test your agent

Save your draft, then try the agent right in the app:
  • Open Test → Chat for text or Test → Talk for browser voice. Allow microphone access for Talk.
  • Refine the prompt and voice until it behaves the way you want.
More ways to test →
4

Choose the shared Test Number

Open Deploy → Phone in the agent editor. Under Outbound From Number, select the entry marked (Test Number), then Save.Every workspace has this shared number for dashboard outbound tests. You do not need to Publish or Make live to test the saved draft. It cannot receive inbound calls or run campaigns. See Test Number limits.
5

Call your own phone

Open Test → Call, enter your number with country code, and confirm Calling from shows the shared number. Select Call my phone and answer the incoming call.Let the agent greet you. Ask a question, interrupt once, and try one request outside its instructions. End the call when you have tested the conversation.
6

Check the result

Use view the result and transcript in the test panel, or open Conversations. Check the status, duration, transcript, and any configured saved artifacts or analysis.A requested call is not yet a completed call. If it did not connect, check the failure details, destination number, selected caller number, and wallet balance.
Your first test is complete when you have spoken with the agent and reviewed the result. Testing a draft does not automatically deploy it to production.

If you get stuck

  • Call button disabled: choose an Outbound From Number in Deploy, Save, and enter a destination.
  • Out of credits: open Billing to fund the wallet, or ask your organization owner.
  • Old instructions: Save the draft and confirm the version selected in Test.
  • Microphone blocked: allow microphone access in your browser’s site settings.

What’s next

After the test works, rent or connect your own number for inbound calls, campaigns, and API calling. Configure routing, then Save → Publish → Make live. For browser voice or chat, use Web deployment.

How Vocily works

The platform mental model, end to end.

Configure your agent

Voice, knowledge, tools, and post-call analysis in the agent editor.