Phone numbers

Every phone number your agents call from or answer on lives in the Phone Numbers page. A number is owned by the organization and assigned to one workspace at a time, so a team can hold its numbers in one place and hand them out as work moves between workspaces.

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Where numbers come from

Both kinds sit in the same list. A number’s Source column says which it is - Own account or Rented - because the available actions differ: only a rented number can be released back to the provider, and only a rented number carries a monthly charge from Vocily. There is also a third, which you do not own: the shared Vocily Test Number. It appears in every workspace so you can place outbound test calls before you have a number of your own. It is not part of your organization’s inventory - it cannot be assigned, transferred, released, or used for inbound - so it does not appear in the Organization view.

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The two views

The Phone Numbers page has an Organization / Workspace toggle in the top right. Members and Viewers see only the Workspace view, with no toggle.

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Organization view

The Organization view is where the inventory changes. It has two sections:

• Carrier accounts (BYOC) - the Plivo or VoBiz accounts you have connected.
• Organization phone numbers - every number the organization owns, and the workspace holding each.

Each column header in the numbers table filters or sorts that column: search by number, filter by source, compliance, workspace or status, and sort by when the number was added.

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What each action does

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A number in use cannot be moved

Moving or unassigning a number is refused while anything still points at it:

• an agent answering inbound calls on it,
• an agent using it as their default outbound number,
• a batch still calling from it.

Vocily lists exactly what is in the way and asks you to detach those first. It will not quietly clear them for you - moving a number out from under a live agent changes which team answers a caller, and doing that silently is how a support line starts ringing into sales with nobody noticing.

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Workspace view

The Workspace view is read-only. It lists the numbers assigned to the workspace you are in, which agent answers each one, and whether the number is currently active at the carrier. Attaching an agent to a number is done from the agent’s Deploy tab, not here.

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Who can do what

Renting and releasing spend real money on Vocily’s provider account, and a compliance application is a legal statement made in your business’s name - so both are limited to Owners. Allocating a number that already exists is an Admin action.

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What’s next

• Connect an account you already own in Carrier accounts.
• Buy a number in Rent a number from Vocily.
• File Indian KYC in Compliance.
• Route calls to an agent in Deploy.