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Open a campaign from Call campaigns to see its detail page: a header with live status and progress, a results summary, and the full recipient list.

Campaign status

Control a campaign

Available actions depend on its status:
  • Pause / Resume - while running, pause to stop new calls without losing progress; resume to continue where it left off.
  • Stop - end the campaign for good. Calls already in progress finish naturally; no new ones start. This asks you to confirm first.
  • Start now - launch a Created or Scheduled campaign immediately.
  • Reschedule - change a scheduled campaign’s start time.
  • Cancel schedule - remove the scheduled start time and return it to Created, to reschedule or start manually later.
  • Delete - remove the campaign. Deleting a scheduled campaign also cancels its pending start.

Recipient outcomes

Each recipient’s status falls into one of these groups: If retry rules are on, a recipient waiting for another attempt shows a countdown tag. Click a recipient’s number to open that call’s detail in Conversation History.

Filter recipients

Filter the recipient list by status or by which calling number was used, or toggle to see only recipients that have been retried.

Download the results

You can download at any status, including while a campaign is still running. A download from a running campaign shows what has happened so far; calls not made yet are left empty.

The report

The report starts with your own columns, in the order you uploaded them, then adds:
  • Attempt and Latest Attempt: one row per call. A contact called three times has three rows. Show only rows where Latest Attempt is Yes, or empty for contacts never called, to see one row per contact with its final outcome.
  • Retry Reason and Next Retry At: why a contact was called again, and when the next call is due if one is still waiting.
  • Status, Call ID, From Number, To Number, Started, Ended, Duration, Ended Reason and Cost for each call.
  • Recording and Transcript. A recording link opens without signing in only when public recording links are on for the workspace. A transcript too long for one Excel cell is cut, with a note pointing to Conversation History.
  • Error / Skip Reason, when a contact could not be called.
  • One column for each Custom Analysis value, plus all of them together in the Custom Analysis column.
Contacts not called yet still get a row, so the file accounts for everyone you uploaded. Times use your browser’s time zone, and the file name carries the campaign name and the time you downloaded it.

The uploaded list

You get back the original file, with every column and row, including any rows the builder removed as duplicates or invalid numbers. Campaigns created before this was added, and campaigns created with Re-run failed, give back a list rebuilt from the saved contacts instead.

Call logs

Call logs opens Conversation History filtered to the campaign, with every column turned on: the standard ones, the campaign’s variables and its Custom Analysis values. Remove the columns you don’t need and save it as a dashboard to come back to it.

Cost

While a campaign is running, its cost shows as an estimate. The final, actual cost is calculated once the campaign completes.

What’s next