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Everything in Vocily revolves around one thing: an agent. An agent is the AI that talks to your customers. You build it once, then put it to work on a channel and improve it over time. Here’s the whole journey, start to finish.
1

Build an agent

Create an agent and give it a persona and prompt, a voice, and a language. This is where you decide how it sounds and how it behaves.Lily, your Catalyst, Vocily’s agent assistant, can do this with you: she creates the agent, interviews you about what it is for, and writes the prompt for you to review.Building agents → · Lily →
2

Add knowledge and abilities

Attach knowledge bases so the agent answers from your own content, and add tools or your own APIs so it can take real actions - before and during a conversation.Tools & knowledge → · Integrations →
3

Deploy to a channel

Put the agent live: make phone calls, connect it to WhatsApp, or embed a Web Talk or Web Chat widget on your site.Phone Calls → · WhatsApp → · Web Talk → · Web Chat →
4

Have conversations

Your agent handles conversations on its own - following its instructions, drawing on its knowledge, using its tools, and handing off to a human when it should.
5

Reach out at scale

Beyond inbound, run outbound call campaigns over the phone and WhatsApp campaigns to reach many people at once - paced and tracked automatically.Outbound phone setup → · WhatsApp Campaigns →
6

Review and improve

Every conversation is captured. Read transcripts, listen to recordings, and see summaries, sentiment, and custom analysis - then refine the agent and repeat.Conversations & analytics →

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A few terms you’ll see everywhere

These are the building blocks the rest of the docs assume you know. The The Account and workspace section covers workspace ownership, access, and the organization model in depth.
  • Agent - the AI that talks to your customers. One agent can be configured once and deployed across phone calls, WhatsApp, Web Talk, and Web Chat.
  • Lily, your Catalyst - Vocily’s agent assistant, usually just Lily. She can build an agent, rewrite its prompt, and change its settings - always as a change you review before it is written.
  • Channel - where an agent is deployed: phone calls, WhatsApp, Web Talk, or Web Chat.
  • Conversation - a single call or chat session, with its transcript, recording, and analysis.
  • STT - speech-to-text. It converts what the customer says into text the agent can understand.
  • TTS - text-to-speech. It turns the agent’s response into spoken audio.
  • Voice - the selected TTS voice and voice settings, such as speaking speed, that determine how the agent sounds.
  • Knowledge base - a collection of your content the agent can draw answers from.
  • Workspace - where your agents, numbers, contacts, and conversations live. Your account can have one or several.

Ready to build?

Follow the quickstart to create your first working agent.