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Transactions and Payments answer two different questions:
  • Transactions show how wallet credits moved.
  • Payments show money-in activity, tax, payment status, and invoices.

Transactions

Transactions are the organization wallet ledger. The page summarizes Total debit, Total credit, and Net, then lists the individual ledger entries newest first. Amounts are in your organization’s billing currency. INR amounts are shown to the paisa; USD amounts can show up to four decimal places, because some USD prices are fractions of a cent. The table can include the date, description, product, and amount. Owners can download the visible ledger as CSV; each row carries its amount and its currency. Open a transaction to see details such as:
  • Transaction ID.
  • Description.
  • Amount.
  • Workspace scope, when the entry is tied to a workspace.
  • A reference type and reference ID, when available.
  • Breakdown of components when available: STT, LLM, TTS, Platform, and - on calls made from a Vocily-rented number or the Test Number - Telephony. See Voice call pricing.
  • Timeline state, such as Posted.
Organizations created before INR billing keep their older history in US dollars. Those lines are labelled in $, and two Currency conversion lines record the move to INR. The totals at the top count only lines in your current currency, and leave out the conversion lines, so they are never a mix of dollars and rupees. See Wallet.

Usage charges

Usage charges can appear for:
  • Voice calls.
  • Web Talk.
  • Web Chat.
  • WhatsApp messages and replies.
  • Lily assistant turns - beyond the daily free allowance. See Lily.
  • Capacity packs and rented phone numbers.
  • Other billable workspace activity.
Rows may include a related source link when the charge came from a specific conversation, call, message, or Lily thread.

Payments

Payments show organization money-in events: manual top-ups and auto-recharge payments. Credit notes have their own Credit notes section. Use Payments to review:
  • Payment status and type (Top-up or Auto-recharge).
  • Amount before tax, tax, and the total charged.
  • Payment reference.
  • Linked invoice.

Receipts and invoices

Every captured payment gets an invoice. Open View invoice to review it, or download the PDF.
  • INR purchases get a Tax invoice showing the credits and the GST - CGST and SGST, or IGST, depending on your billing state.
  • USD purchases get an Invoice with no tax lines. It states that no GST is charged on credits purchased in USD.
Credit notes appear in the Credit notes section when a payment is refunded or reversed.

What’s next