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There is no plan to choose. Every organization gets the same full platform and the same included call lines, and buys capacity packs when it needs more simultaneous calls. Usage - what your agents actually say - is prepaid separately at the published rates. Owners manage call lines from Billing → Call lines.

What every organization includes

Outbound and inbound calls use separate pools of lines, so an outbound campaign can never block customers calling in.

Capacity packs

A capacity pack adds one outbound line and one inbound line - 2 more concurrent calls.
  • Packs are paid from your wallet credits, in your organization’s billing currency. No GST is added at this point: for INR organizations, GST was already paid when the credits were bought.
  • Self-serve capacity goes up to 50 lines per pool - 100 concurrent calls in total. Beyond that, contact sales about an Enterprise agreement.
  • Owners can guarantee lines to a workspace, or cap one, from Settings → Call capacity.

Add packs

  1. Open Billing → Call lines.
  2. Select Add a capacity pack until the total is what you need.
  3. Review the charge, then select Confirm and pay.
The new lines are available immediately. Your first pack starts a monthly cycle and is charged for a full month. Packs added later in a cycle are charged only for the rest of that cycle, and every pack then renews together on the same date. If the wallet does not have enough credits, the change is refused and you are asked to add credits first.

Remove packs

Select Remove a capacity pack and confirm. A removal is scheduled for the end of the current cycle, so you keep the lines you already paid for until then. The unused part of a cycle is not refunded. Use Cancel scheduled change to keep your packs.

Renewal

On the renewal date, the wallet is charged for every pack you hold at the current price in your currency. If the wallet cannot cover the renewal, the packs go past due and Vocily retries. If the payment still does not go through, the extra lines are suspended until you add credits; the included lines are never affected. Payment cleared. Capacity restored. confirms they are back.

Enterprise

Enterprise agreements cover more than 100 concurrent calls, custom workspace limits, SSO/SAML, and procurement paperwork such as an MSA and invoicing to your process. Pricing is agreed per contract.

What’s next