Auto-recharge is available to INR organizations only, with a billing profile in India and a
billing contact phone number. It uses Indian AutoPay (RBI e-mandates). USD organizations do not
see the Auto-recharge section; they add credits from the Wallet.
How auto-recharge works
Auto-recharge uses three settings:
The threshold cannot be greater than the recharge amount. The daily limit prevents repeated
automatic charges if usage spikes or payment attempts fail.
Each recharge is a credit purchase, so 18% GST is added to the amount charged. With the
defaults, a recharge adds 5,000 credits and charges ₹5,900 (₹5,000 + ₹900 GST). The mandate you
authorize allows up to ₹15,000 per automatic charge, which covers the largest recharge plus GST.
Before each automatic charge, your bank sends the pre-debit notice required for AutoPay, so a
recharge is charged about 24 hours after the balance first drops below the threshold.
Set up auto-recharge
Owners can configure auto-recharge from Billing → Auto-recharge.- Choose the recharge amount or enter a custom amount.
- Choose Card AutoPay or UPI AutoPay as the payment method.
- Set the low-balance threshold.
- Set the maximum recharges per day.
- Save the settings and complete the AutoPay setup.
Recharge attempts
Recent attempts show whether auto-recharge succeeded, failed, or is still processing. If an attempt fails, check the payment method and billing profile. You can still add credits manually from the Wallet section.Disable auto-recharge
Owners can turn automatic recharge off from the Auto-recharge section or remove the payment authorization. Disabling auto-recharge stops future automatic top-ups. It does not remove existing wallet credits.What’s next
- Review current balance in Wallet.
- See money-in activity in Transactions and payments.
- Buy more simultaneous calls in Call lines.