This applies to numbers rented from Vocily. If you bring your own carrier account,
your KYC is already handled in that provider account and there is nothing to file here.
One application per business
Add one application per business you call on behalf of. An agency running numbers for several clients files one per client; a single company files one. The application is what a number is bought under, and a number stays with the business it was bought for. Moving a number to a different business means releasing it and buying a new one.What you need
Documents can be PDF, JPEG, or PNG, up to 10 MB each.
The provider reads the business details - CIN, company type, registry ID - off the
certificates you upload. You do not type them in.
File an application
1
Open Settings → Compliance
Select New application.
2
Enter the business name
Then upload both certificates in the same dialog.
3
Submit
Nothing is sent to the provider until you select Submit. Everything before that
is a local draft you can come back to.
Statuses
Status updates arrive on their own. Vocily also re-checks submitted applications
periodically, so a filing settles without you refreshing.
If an application is rejected
The rejection reason is shown verbatim on the application, exactly as the provider wrote it. Paraphrasing it would be how the same mistake gets made twice. The most common reason is a document the provider cannot verify - a screenshot, a scan of the wrong certificate, or an expired one. Replace the documents on the same application and resubmit; you do not create a new one.Documents are private
Uploaded certificates are visible only to the organization Owner, and every download is recorded.What’s next
- Buy a number in Rent a number from Vocily.
- Review who can do what in Roles and permissions.