Integrations

Integrations connect Vocily to the services your agents rely on outside the platform. Connect a provider once on the Integrations page, then use it from the agent editor. Phone numbers and carrier accounts are managed in Phone numbers.

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Available integrations

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How integrations are used

An integration usually does one of two things:

• It gives Vocily a channel resource, such as WhatsApp numbers.
• It gives an agent a tool it can use during a conversation.

After connecting a provider, you still choose where it is used. Provider tools are added to an agent from Tools, and channels are assigned from Deploy.

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Provider accounts and billing

External provider accounts remain under your business. Vocily stores the connection details you authorize and makes the provider available inside your organization, but the provider’s own plan, subscription, invoices, payment method, usage limits, and account status are managed directly with that provider. For example, Cal.com organization-plan billing is handled in Cal.com. The exception is a number rented from Vocily: there Vocily holds the provider relationship and bills you a single monthly price from your wallet.

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What’s next

• Set up calling in Phone numbers.
• Connect scheduling in Cal.com.
• Connect WhatsApp in WhatsApp.