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The Wallet tab is the organization’s billing dashboard. It shows the prepaid balance, call lines, usage spend, and recent wallet activity. Usage from all workspaces draws from the same wallet.

Wallet balance

The wallet holds credits in your organization’s billing currency. One credit is one unit of that currency: 1 credit = ₹1 for an INR organization and 1 credit = $1 for a USD organization. The available balance is what you can spend now. While a call is in progress, part of the balance is held for it and released when the call ends; the Wallet shows how much is held. When the balance falls low, the Wallet says so and names what happens next. Once you have bought credits, Vocily also emails the billing contact when the balance drops below ₹500 (INR) or $5 (USD), and again if it runs out - once each time the balance runs low. New calls, chats, and outbound activity stop when there is no balance left, so nothing runs up a bill.

Add credits

Owners can add credits from Billing → Wallet.
  1. Open Billing.
  2. Choose Wallet.
  3. Select Add credits.
  4. Choose a preset or enter the number of credits.
  5. Review the total payable.
  6. Pay through the checkout.
Credits are bought in your organization’s currency - there is no choice of payment currency. GST applies to INR purchases only. It is added to what you pay; the wallet receives exactly the credits you chose. If your billing state is the same as Vocily’s (Karnataka), the GST is split into CGST and SGST at 9% each; otherwise it is IGST at 18%. GST is paid when you buy credits, never again when you spend them. The wallet is credited after the payment is captured, and you get a payment confirmation by email. If the payment is still processing, the Wallet shows a confirming state until the payment provider reports the result. A payment that fails or is abandoned never adds credits. Your billing profile must be complete before checkout. INR organizations billed as a business in India also choose whether they have a GSTIN.

Welcome credits

A new organization receives 200 credits (₹200) if it chose INR, or 2 credits ($2) if it chose USD. They are added once, when both the owner’s email is verified and the organization’s currency is chosen.

Organizations created before INR billing

Organizations that existed before billing moved to one currency per organization were converted to INR automatically. Each old credit became 100 INR credits, so a balance of 12.50 became ₹1,250, with any fraction rounded up to the next paisa in your favour.
  • Your transaction history from before the change stays in US dollars, labelled as such.
  • Two Currency conversion lines record the move: the old balance leaving in USD and the new balance arriving in INR.
  • Numbers rented from Vocily renew at their INR prices. See Rent from Vocily.

Workspace usage

Use the 7d, 30d, 90d, or custom date controls to review usage for the selected period. The dashboard summarizes:
  • Spend - total spend for the selected period, in your billing currency.
  • Calls - voice-call activity.
  • Web Talk - browser voice activity.
  • AI messages - Web Chat and WhatsApp replies combined.
The spending chart groups debit entries by their charge product, such as call-line fees, voice calls, Web Talk, or Web Chat. The daily-spend chart shows how usage changed across the selected period.

Recent activity

Recent activity shows the latest wallet movements, such as voice-call usage. Select View all or open Transactions for the full ledger and detailed breakdowns.

What’s next