How billing works
Vocily uses prepaid service credits and organization-level billing. You add credits to the organization wallet, then usage and plan charges draw from that wallet. Workspace activity rolls up to the same organization balance, while billing views can still show workspace-level usage when you need the breakdown. The Wallet section also summarizes the current plan, concurrency, workspace and member limits, recording retention, selected-period spend, calls, and message activity.Wallet
Add credits, review balance, and see recent wallet activity.
Plans
Compare plans, change plans, and understand limits.
Auto-recharge
Keep the wallet funded automatically when the balance drops below a threshold.
Transactions and payments
Review ledger activity, payments, invoices, and credit notes.
Billing sections
Permissions
Billing access is controlled by role:- Owners can add credits, change plans, manage auto-recharge, and email invoices.
- Admins and Members can view the wallet, ledger, payments, invoices, and plan details.
- Viewers do not see Billing.
What’s next
- Add credits in Wallet.
- Review limits in Plans.
- See role behavior in Roles and permissions.