Memory
Remembered callers
The people an agent remembers, and what it knows about them.
GET
List Subjects
When memory is on, an agent remembers the people it talks to across calls and WhatsApp — so a caller
who gave their name last week is greeted by name today.
Filter by the date a caller was last updated (
Two halves, deliberately separate. The settings — whether memory is on, which channels, which
fields to fill — are part of the agent’s configuration and move with a publish. The people are
here, and are never versioned: an erasure has to take effect now, not at your next deploy.
last_updated_on, or last_updated_from /
last_updated_to) or search part of a number.
Two different questions about channels. The agent’s
memory.channels setting
(inbound, outbound, whatsapp) decides which conversations are allowed to feed memory -
a permission, and a phone call’s direction is what it is judged on. A subject’s last_channel
(voice, whatsapp) records how that person last got in touch. Widget conversations never
feed memory, so they appear in neither.Authorizations
Query Parameters
Response
The callers this agent remembers.
List Subjects