> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vocily.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How Vocily works

> A practical map of the Vocily agent lifecycle.

Everything in Vocily revolves around one thing: an **agent**. An agent is the AI that talks
to your customers. You build it once, then put it to work on a channel and improve it over
time.

Here's the whole journey, start to finish.

<Steps>
  <Step title="Build an agent">
    Create an agent and give it a **persona and prompt**, a **voice**, and a
    **language**. This is where you decide how it sounds and how it behaves.

    [Building agents →](/building-agents/overview)
  </Step>

  <Step title="Add knowledge and abilities">
    Attach **knowledge bases** so the agent answers from your own content, and connect <Tooltip tip="Scheduling, monitoring, updating your systems, and more coming."><a href="/building-agents/capabilities">tools</a></Tooltip> or **your own APIs** so it can take real actions — **before, during, and after** a conversation.

    [Knowledge bases →](/building-agents/capabilities) · [Integrations →](/integrations/overview)
  </Step>

  <Step title="Deploy to a channel">
    Put the agent live: make **phone calls**, connect it to **WhatsApp**, or embed a
    **Web Talk** or **Web Chat** widget on your site.

    [Phone Calls →](/integrations/vobiz) · [WhatsApp →](/whatsapp/overview) · [Web Talk →](/building-agents/deploy) · [Web Chat →](/building-agents/deploy)
  </Step>

  <Step title="Have conversations">
    Your agent handles conversations on its own — following its instructions, drawing on its
    knowledge, using its tools, and handing off to a human when it should.
  </Step>

  <Step title="Reach out at scale">
    Beyond inbound, run **outbound call campaigns** over the phone and **WhatsApp campaigns**
    to reach many people at once — paced and tracked automatically.

    [Outbound phone setup →](/integrations/vobiz) · [WhatsApp Campaigns →](/whatsapp/campaigns)
  </Step>

  <Step title="Review and improve">
    Every conversation is captured. Read **transcripts**, listen to **recordings**, and see
    **summaries, sentiment, and custom analysis** — then refine the agent and repeat.

    [Conversations & analytics →](/conversations/history)
  </Step>
</Steps>

## A few terms you'll see everywhere

<Note>
  These are the building blocks the rest of the docs assume you know. The
  The [Account and workspace](/account-workspace/overview) section covers workspace ownership,
  access, and the organization model in depth.
</Note>

* **Agent** — the AI that talks to your customers. One agent can be configured once and
  deployed across phone calls, WhatsApp, Web Talk, and Web Chat.
* **Channel** — where an agent is deployed: phone calls, WhatsApp, Web Talk, or Web Chat.
* **Conversation** — a single call or chat session, with its transcript, recording, and analysis.
* **STT** — speech-to-text. It converts what the customer says into text the agent can
  understand.
* **TTS** — text-to-speech. It turns the agent's response into spoken audio.
* **Voice** — the selected TTS voice and voice settings, such as speaking speed, that
  determine how the agent sounds.
* **Knowledge base** — a collection of your content the agent can draw answers from.
* **Workspace** — where your agents, numbers, contacts, and conversations live. Your
  account can have one or several.

<Card title="Ready to build?" icon="rocket" href="/get-started/quickstart-build-agent">
  Follow the quickstart to create your first working agent.
</Card>